ULTIMATE PENCIL POWER Unique, innovative compendium of premium quality: Colored, Watercolor, Metallic, Pastel, Graphite, Charcoal, Water Soluble quality pencils, Sticks, Accessories and Tools – organised in sturdy, fabric zip case.
ORCHESTRATE YOUR ART Combine the different media to exploit their individual qualities. Employ the full range of tools provided to blend, burnish, add texture and a touch of originality to create a stunningly symphonic impact.
EXTRA EXPRESSIVE Apply colored pencil intensity, watercolor delicacy, metallic drama, pastel softness, graphite definition, charcoal variety - in different stokes to enjoy freedom limited only by your skill and imagination.
ACHIEVE A NEW LEVEL Expert, easy-to-follow 32-page handbook packed with tips and know-how to mix media to perfection. PLUS Step by step tutorial to paint and draw a water dragon. Plus a selection of sketchpads.
TESTED, TRUSTED AND GUARANTEED Tested and developed by our studio experts to surpass competitors. Trusted by ultimate judges – our 1.5 million customers worldwide; backed by unique money-back- PLUS guarantee.
Delivering the best shopping experience with leading logistics partners and a generous returns policy!
Shipping Information:
All orders will be carefully wrapped and dispatched within 1-2 business days (Monday-Friday).
Orders received prior to 2pm EST will be processed and dispatched the same day.
Orders received after 2pm EST will be dispatched the following day* unless the order is placed on a Friday when it will be processed and dispatched on the first working day following the weekend (usually the Monday, except when we are all enjoying a long Bank Holiday weekend).
To ensure you have the best shopping experience with us, we only offer Tracked delivery services. We partner with experienced professionals;
- USPS
- UPS
- FedEx
- DHL
- Lasership
- Ontrac
We offer FREE Express Delivery for all USA orders over $75.
Tracking Information will be emailed directly to you. If you miss a delivery it can be rearranged directly with the relevant courier.
Returns & Refunds Information:
Our ‘Satisfaction Guarantee’ (which comes with every Castle Arts product), allows you to buy in complete confidence. If you are unhappy with the quality or performance of your purchase, our unrivalled Satisfaction Guarantee means we will provide you with a free replacement* (and we pick up the tab for the shipping too!) or a full refund - the choice is yours.
Furthermore, we make our ‘Returns & Refunds’ process as hassle-free as possible. In most cases there is no requirement to return faulty or damaged goods to us, however you may be asked to provide us with photographs to help us investigate and improve our quality measures.
Replacements are dispatched within 24hrs at no additional cost to you. There may be a small surcharge if you request goods to be shipped to an address that differs from the original order.
Simply get in touch with our friendly Customer Service team via help@castlearts.com and they will support you every step of the way.
Every Castle Arts product comes with this Guarantee, however please note that this is at the Company’s sole discretion. If it becomes evident that any customer seeks to take advantage of the spirit in which this offer is extended, we will require goods to be returned within 30 days from the date of purchase before any refund or replacement is extended.
Returns for reasons other than products damaged by third-party shipping with provided proof, or incorrect products received due to third-party shipping faults, will require the customer to cover the return shipping cost and a restocking fee.
For these returns, our customer service team will provide you with a Return Merchandise Authorization (RMA) and a prepaid return label, which will be deducted from your refund. Please include photos of the product to be returned to assess its condition. Our team will guide you through the return process, including packaging instructions and options for a refund or replacement.
Once the returned item is received, it will be inspected, and the return process typically takes a few business days to complete. We're here to assist you every step of the way!
*Subject to availability of stock.
If you are reading this particular web page, we really hope you are just checking out our unrivalled Satisfaction Guarantee and that it’s not because you have encountered an issue with a recent order! (Don’t worry, we’ll be more than happy to fix that for you – just pop across to our Contact Us page and ping our team a message – they will have you sorted in no time).
Our Customer Service team is ready and waiting to answer your questions, or you might prefer to check out our FAQ's.
If you want to know more about our incredible Satisfaction Guarantee, we’ve outlined all the details below.
Satisfaction Guaranteed
Here at Castle HQ we place the utmost importance on your happiness and strive to ensure that you have “the best” shopping experience with us from start to finish. And by ‘finish’ what we really mean is that we hope you will fall ‘head over heels’ in love with your pencils, paints, pens and paper.
We work extremely hard to “dot all the i’s and cross all the t’s’ in our order system to prevent any frustrating issues from coming up in the first place. In the unfortunate event that something does go a little bumpy with your order, our fabulous Customer Service team will swing into action and turn your disappointment into amazement as they apply our Satisfaction Guarantee. You can decide whether you would prefer a replacement (on us!) or a refund. That’s about as hassle-free as it comes. Oh! and this will be arranged promptly with minimal fuss so you can get right back to creating inspiring art.
How it works!
- Get in touch with Customer Service with your order number and a brief explanation of your issue – we’ll be in touch as soon as possible to help.
- Depending on the nature of your issue, you may be asked to share some photographs to help us pinpoint the problem or investigate further with our warehouse and/or delivery partners.
- The team will confirm your options – refund or replacement (assuming we have available stock), the choice is yours! If we are out of stock of a particular product then a refund will typically be applied.
- Replacements are dispatched within 24hrs and at no additional cost to you. There may however be a small charge if you request goods to be shipped to an address that differs from the original order.
Every Castle Arts product comes with this Guarantee, however please note that this is at the Company’s sole discretion. If it becomes evident that any customer seeks to take advantage of the spirit in which this offer is extended, we will require goods to be returned within 30 days from the date of purchase before any refund or replacement is extended.
Avoiding Disappointment
We firmly believe that you deserve the very best pencils, paints, paper and pens (every time!) in order to create beautiful art that makes you feel happy and proud to show off.
We work hard to ensure that we always deliver top-quality products and thought you might be interested to know the steps we take to ensure your Castle Arts products arrive in the very best condition.
Castle Arts Product Development Principles:
- Source the best raw materials from trusted suppliers with a quality track record
- Packaging design should consider both functional (protection) and aesthetic (appeal) requirements in equal measure.
- Embed stringent quality checks in all manufacturing processes
- Adjust, refine and improve products based on customer feedback.
Castle Arts Delivery Partners
- We work with professional partners that share our passion for quality, accuracy and customer service.
- We work with our partners to develop and refine processes that mean we can offer both exemplary products and high-quality service to our customers at all times
- We invest in new technology, processes and business practices that underpin our commitment to delivering top quality products to our customers.
