We offer free standard shipping on all orders over $75, for orders less than $75 there is a $4.99 shipping and handling charge at checkout.

All orders will be carefully wrapped and dispatched within 1-2 business days (Monday-Friday).

Orders received prior to 2pm EST will be processed and dispatched the same day.

Orders received after 2pm EST will be dispatched the following day* unless the order is placed on a Friday when it will be processed and dispatched on the first working day following the weekend (usually the Monday, except when we are all enjoying a long Bank Holiday weekend).

To ensure you have the best shopping experience with us, we only offer Tracked delivery services. We partner with experienced professionals;

• USPS
• UPS
• FedEx
• DHL
• Lasership
• Ontrac

Tracking Information will be emailed directly to you. If you miss a delivery it can be rearranged directly with the relevant courier.

Sometimes delays can occur for various reasons outside of our control such as weather or events, our customer service team is here every step of the way to ensure you get your art supplies as quickly and safely as possible.

Our ‘Satisfaction Guarantee’ (which comes with every Castle Arts product), allows you to buy in complete confidence.  If you are unhappy with the quality or performance of your purchase, our unrivalled Satisfaction Guarantee means we will provide you with a free replacement* (and we pick up the tab for the shipping too!) or a full refund - the choice is yours.

Every Castle Arts product comes with this Guarantee, however please note that this is at the Company’s sole discretion.  If it becomes evident that any customer seeks to take advantage of the spirit in which this offer is extended, we will require goods to be returned within 30 days from the date of purchase before any refund or replacement is extended.

Returns for reasons other than products damaged by third-party shipping with provided proof, or incorrect products received due to third-party shipping faults, will require the customer to cover the return shipping cost and a restocking fee.

For these returns, our customer service team will provide you with a Return Merchandise Authorization (RMA) and a prepaid return label, which will be deducted from your refund. Please include photos of the product to be returned to assess its condition. Our team will guide you through the return process, including packaging instructions and options for a refund or replacement.

Once the returned item is received, it will be inspected, and the return process typically takes a few business days to complete. We're here to assist you every step of the way!

We're happy to help, so get in touch via webchat or through our dedicated contact page.

To complete your purchase, pop over to the shopping cart (trolley icon) in the top right-hand corner of the screen and click on the ‘check out’ button. This takes you to our payment screen. There are 3 simple steps.

1. Complete contact details and delivery information
2. Select your preferred shipping method
3. Complete payment information and select the Pay Now button.

Please make sure your billing address matches your chosen card or payment method.

You will receive confirmation of your order to the email address provided.

We accept all major credit cards including VISA, American Express (AMEX) and MasterCard as well as PayPal, Clear Pay and Google Pay.

We will process refunds straight away and confirm to you when this has been done. This financial transaction is then processed with your bank or payment institution. Funds are usually returned within 3-5 business days. If this does not happen, please notify us and we will be happy to check however we would also advise you to contact your bank directly.

We are currently unable to supply ‘open stock’ across our colored pencil and watercolor pencil range.

Our colored pencils are wax based. We selected this binder because they tend not to smear and lay down brighter, more vivid colors.

All Castle Arts pencil barrels are crafted from premium quality Basswood.

Yes. Simply contact our Customer Service team to request a blank swatch chart for our 72pc and 120pc Colored Pencil/Watercolor Pencil sets. We also have one for our 40pc Drawing & Sketching Set.

In the absence of a universally recognised system for lightfast testing, we carry out a range of in-house tests to see how our colored pencils perform. It is widely accepted that certain colors are more liable to fade over time. These include pinks, yellows and light blues. For these more susceptible colors we recommend a denser application of pigment through extra layering and burnishing. Avoid exposure to direct sunlight.

Yes. We have created ten *special edition* collections based on the palettes of famous artists and for creating particular artistic genres, including portrait, landscape, seascape and urban sketching. Contact Customer Service for a full list of colors in each set.

Yes. We have a ‘Portrait’ Collection featuring 24 colors that are perfect for achieving a wide range of skin tones.

Yes. All of our products include a helpful tutorial featuring step-by-step guidance from our professional artists. We’ve put these together to help you recreate the original artwork featured on the cover of your Castle Arts product, and pick up some fun techniques along the way.

Sorry, these super handy cases are only available full of lovely colored pencils.

These beautiful watercolor pencils (available in choice of presentation tin box or handy zip-up case) are made with a water-soluble binder which means that when you add water the binding releases more pigment creating a watercolor effect. This is not possible with our regular pencils.

This depends on how much water you intend to apply to your drawing. Ideally, select a paper stock that is designed for watercolor to avoid tearing or buckling.

Yes. These pencils will act very much like regular colored pencils until you add water.

No. However, you can easily apply water to your watercolor artwork using a variety of techniques including by dipping the tip of the pencil directly into water for a deeply intense effect.

Continued snapping when sharpened should not happen. If you experience this, please contact our Customer Service team. Artists’ Top Tip - Rather that rotating the pencil which can destabilise the core, try holding the pencil securely whist turning the sharpener. Also, make sure your sharpener blade is replaced if dulled.

This is a system that grades the hardness and softness of the graphite. H are the hardest, HB is the standard and B’s are the softest.

Yes. Simply contact our Customer Service team to request a blank swatch chart for our 40 Piece Drawing Set. You can also use this with our 26 Piece Drawing Set or 12 Piece Graphite Pencil Set.

Yes – there are four shades of Pastel Pencil (Red Brown, Sepia, Grey and Black) included in our 40 Piece Drawing Set.

Our drawing sets include (softest to hardest): 8B, 6B, 5B, 4B, 3B, 2B, B, HB, 2H, 3H, 4H and 5H.

No. At this time the art tools in our 40 Piece Drawing Set are not available to purchase as stand-alone products.

This case is primarily designed to protect the contents of the set during transit. Whilst some customers use the case to store their pencils, many customers prefer to remove the contents and store in a pencil case or similar.

No. However, we have a wide range of choice across our Acrylic Paint range: from 12ml tubes (12 or 24 color options), 22ml tubes (48 colors) to 75ml tubes (12 colors).

Yes. These paints are water-based and non-toxic. We recommend that younger children should be supervised when using any paint product.

As these paints are water-based they are not naturally waterproof. However, if you treat with a suitable layer of varnish or other sealant your finished work can be used for outdoor projects.

Acrylic Paint is very versatile and will work well on most surfaces with a ‘tooth’ or ‘grain’ for the paint to adhere to including; paper, cardboard, canvas, fabric and wood. However, with the right preparation these paints will also work on glass, ceramic and metal.

Acrylic Paints are fast-drying and a polymer paint, water-soluble, but water-resistant when dry. With these paints you can clean brushes & palette with warm water and a mild detergent. Your acrylic artwork can be varnished once dry.

Oil Paints are slow-drying, typically suspended in linseed oil, to be thinned with solvents such as turpentine or white spirit. You have to wait around 6 months before adding a varnish.

Yes. These paints are non-toxic. **Some thinners that are used with oil paints are toxic so please read all labels carefully and check with the manufacturer if you are in any doubt. We recommend that younger children should be supervised when using any paint product.

Oil Paints are slow-drying, typically suspended in linseed oil, to be thinned with solvents such as turpentine or white spirit. You have to wait around 6 months before adding a varnish.

Acrylic Paints are fast-drying and a polymer paint, water-soluble, but water-resistant when dry. With these paints you can clean brushes & palette with warm water and a mild detergent. Your acrylic artwork can be varnished once dry.

It is recommended that you allow 12-24hrs for the paints to dry then iron on the reverse side of your fabric using a medium to high heat for 3-5 minutes. Wait 72 hours before washing on a gentle cycle. Line dry only.

Yes. These paints are non-toxic. We recommend that younger children should be supervised when using any paint product.