För att spara tid har vi samlat våra vanliga frågor. Sök här för ett omedelbart svar.
Payment
How do I make a purchase?
Alla köp kan göras direkt via Amazon-appen eller webbplatsen. Klicka bara på knappen "Köp nu på Amazon" på en produkt du vill köpa.
Om jag får en återbetalning, hur lång tid tar det innan jag krediteras tillbaka?
Återbetalningar behandlas via Amazon och följer deras riktlinjer, så detta kan variera beroende på returtiden.
Färgpennor
Can I buy single coloured pencils to replace my favourites?
We are currently unable to supply ‘open stock’ across our coloured pencil and watercolour pencil range.
Are your coloured pencils oil based or wax based?
Our coloured pencils are wax based. We selected this binder because they tend not to smear and lay down brighter, more vivid colours.
What wood are your pencil barrels made from?
All Castle Arts pencil barrels are crafted from premium quality Basswood.
I prefer to create my own colour swatch chart. Do you have a template?
Yes. Simply contact our Customer Service team via help@castlearts.com to request a blank swatch chart for our 72p and 120pc Coloured Pencil/Watercolour Pencil sets. We also have one for our 40pc Drawing & Sketching Set.
Är dina färgpennor testade för ljusäkthet?
In the absence of a universally recognised system for lightfast testing, we carry out a range of in-house tests to see how our coloured pencils perform. It is widely accepted that certain colours are more liable to fade over time. These include pinks, yellows and light blues. For these more susceptible colours we recommend a denser application of pigment through extra layering and burnishing. Avoid exposure to direct sunlight.
Are the colours in your 24pc Coloured Pencil Sets the same as those in your bigger sets?
Yes. We have created ten *special edition* collections based on the palettes of famous artists and for creating particular artistic genres, including portrait, landscape, seascape and urban sketching. Contact Customer Service via help@castlearts.com for a full list of colours in each set.
Do you have a set with shades that can be used for achieving skin tones or portraits?
Yes. We have a ‘Portrait’ Collection featuring 24 colours that are perfect for achieving a wide range of skin tones.
Do you provide step-by-step guides?
Yes. All of our products include a helpful tutorial featuring step-by-step guidance from our professional artists. We’ve put these together to help you recreate the original artwork featured on the cover of your Castle Arts product, and pick up some fun techniques along the way.
Do you sell your Zip-up Cases on their own?
Sorry, these super handy cases are only available full of lovely coloured pencils.
Watercolour Pencils
What is the difference between these pencils and your other sets?
Dessa vackra akvarellpennor (finns i valfri presentationsburklåda eller praktisk blixtlåsfodral) är gjorda med ett vattenlösligt bindemedel som gör att när du tillsätter vatten frigör bindningen mer pigment vilket skapar en akvarelleffekt. Detta är inte möjligt med våra vanliga pennor.
What paper is best to use for watercolour pencils drawings?
This depends on how much water you intend to apply to your drawing. Ideally, select a paper stock that is designed for watercolour to avoid tearing or buckling.
Can these be used like regular colour pencils?
Yes. These pencils will act very much like regular coloured pencils until you add water.
Does this set include a paint brush include?
No. However, you can easily apply water to your watercolour artwork using a variety of techniques including by dipping the tip of the pencil directly into water for a deeply intense effect.
Drawing Pencils
How do you prevent pencil cores from snapping when sharpened?
Continued snapping when sharpened should not happen. If you experience this, please contact our Customer Service team via help@castlearts.com. Artists’ Top Tip - Rather that rotating the pencil which can destabilise the core, try holding the pencil securely whist turning the sharpener. Also, make sure your sharpener blade is replaced if dulled.
What is the graphite pencil value scale?
Detta är ett system som graderar hårdheten och mjukheten hos grafiten. H är hårdast, HB är standard och B är mjukast.
Do you have a swatch chart for your Graphite, Charcoal and Pastel pencils?
Yes. Simply contact our Customer Service team via help@castlearts.com to request a blank swatch chart for our 40 Piece Drawing Set. You can also use this with our 26 Piece Drawing Set or 12 Piece Graphite Pencil Set.
Do you sell Pastel Pencils?
Yes – there are four shades of Pastel Pencil (Red Brown, Sepia, Grey and Black) included in our 40 Piece Drawing Set.
Can we buy the arts tools in your 40 Piece Drawing Set individually?
No. At this time the art tools in our 40 Piece Drawing Set are not available to purchase as stand-alone products.
How sturdy is the case on your 26 Piece Drawing Set?
This case is primarily designed to protect the contents of the set during transit. Whilst some customers use the case to store their pencils, many customers prefer to remove the contents and store in a pencil case or similar.
What pencil grades are included in your Drawing Sets?
Our drawing sets include (softest to hardest): 8B, 6B, 5B, 4B, 3B, 2B, B, HB, 2H, 3H, 4H and 5H.
Akrylfärg
Säljer ni individuella färgtuber?
No. However, we have a wide range of choice across our Acrylic Paint range: from 12ml tubes (12 or 24 colour options), 22ml tubes (48 colours) to 75ml tubes (12 colours).
Are your Acrylic Paints non-toxic?
Yes. These paints are water-based and non-toxic. We recommend that younger children should be supervised when using any paint product.
Are they suitable for outdoor use?
As these paints are water-based they are not naturally waterproof. However, if you treat with a suitable layer of varnish or other sealant your finished work can be used for outdoor projects.
What’s the difference between Acrylic and Oil Paint?
Acrylic Paints are fast-drying and a polymer paint, water-soluble, but water-resistant when dry. With these paints you can clean brushes & palette with warm water and a mild detergent. Your acrylic artwork can be varnished once dry.
Oil Paints are slow-drying, typically suspended in linseed oil, to be thinned with solvents such as turpentine or white spirit. You have to wait around 6 months before adding a varnish
What surfaces can you use these paints on?
Acrylic Paint is very versatile and will work well on most surfaces with a ‘tooth’ or ‘grain’ for the paint to adhere to including; paper, cardboard, canvas, fabric and wood. However, with the right preparation these paints will also work on glass, ceramic and metal.
Oil Paint
Are your Oil Paints non-toxic?
Yes. These paints are non-toxic. **Some thinners that are used with oil paints are toxic so please read all labels carefully and check with the manufacturer if you are in any doubt. We recommend that younger children should be supervised when using any paint product.
What’s the difference between Oil and Acrylic Paint?
Oil Paints are slow-drying, typically suspended in linseed oil, to be thinned with solvents such as turpentine or white spirit. You have to wait around 6 months before adding a varnish.
Acrylic Paints are fast-drying and a polymer paint, water-soluble, but water-resistant when dry. With these paints you can clean brushes & palette with warm water and a mild detergent. Your acrylic artwork can be varnished once dry.
3D tygfärger
Does your fabric design this need to be heat sealed?
It is recommended that you allow 12-24hrs for the paints to dry then iron on the reverse side of your fabric using a medium to high heat for 3-5 minutes. Wait 72 hours before washing on a gentle cycle. Line dry only.
Are these paints non-toxic?
Yes. These paints are non-toxic. We recommend that younger children should be supervised when using any paint product.